Tampa-based AAA Auto Club South and Dearborn, Michigan-based, The Auto Club Group combined operations in 2011. The merger required that uniform business practices be established and put in place for issues that needed to be addressed was protecting the personal identifiable information(PCI) of AAA’s customers. A selection process for automated redaction software was ensued and AAA selected system integrator ParagonSystems together with their “DocuShield” redaction software to create a solution forAAA‘s business need.
With a customer base of a half million customers this Cambridge Massachusetts health insurer receives on average 4,000 claims a day and processes more than 1.5 million claims a year. They are the largest provider of health insurance benefits to students in the United States.
Process automation utilizing technology is key to helping a company maintain control in a fast paced, high growth environment. Upromise had the foresight to recognize this and adopted document management and workflow technology as part of their growth control strategy.
“About eight years ago we made a decision to consider a change with our document management platform. We evaluated the Paragon ParaImage document management and PRobot applications and found that not only were they a very cost effective solution but their functionality met and exceeded our technical requirements. I was very impressed with the design considerations that Paragon made when developing these products.
Paragon Systems implemented an ECM solution for document capture, workflow, and retention for this particular institution over 20 years ago. Although the technology has changed dramatically over the past 2 decades the institution has been able to use the same ECM system by upgrading the ECM environment. The bank has benefited financially by being able to avoid the cost of system replacement while still being able to support required regulations and an ever changing operating environment.