Business Process Outsourcing

Companies are burdened with the cost of supporting complex business processes to stay competitive in business. However the cost of supporting such processes is increasing constantly. Paragon Systems can tackle this problem by providing quality service to our customers at reasonable costs. High volume transactions are efficiently handled at a reduced cost. We accomplish this by combining both off-shore and on-shore models. Highly qualified resources from Paragon Systems conduct onsite interviews with users to establish business requirements. Process flows are accurately defined, mapped and associated metrics established. Paragon Systems then re-engineers the processes using a combination of technology and best work practices. This results in an efficient and effective business work process. The re-engineered process is transferred to our offshore center for supporting and servicing the business process. Our off-shore center has highly trained resources with proven track record in supporting and executing a process with top notch quality. Our customers have the choice of requesting either dedicated teams or a shared team depending on the transactions volume.

Brief descriptions of some the business processes we can support are listed below:

Claims Processing

Paragon Systems has been working within the functional areas of claims processing for over 10 years. We have developed numerous technological solutions to automate the claims processing tasks. Our off-shore center utilizes some of these solutions to provide high volume claims processing services to our customers. We design a highly structured yet flexible workflow processes that can support the diverse claim processing needs of our customers. Appropriate checks are built into the process so that each individual client’s business rules are supported. Checklists are generated to guide our claims processors in adjudicating claims. Deadline alerts notify claims processors of impending claims that need to be processed to satisfy legally required turnaround times.

eCustomer Support

Customer Service is a critical part of any organization’s attempts to gain and retain their customers. However staffing, training and retaining Customer Service Professionals can be a costly endeavor. Paragon Systems can help you in addressing this need without incurring a significant cost. We can provide both email based as well as real-time live web based customer service functions. Most end users are frustrated by inordinate delays they have to face for their grievances to be addressed by companies. We can assure you that your customers will attain required customer service without any delays. This can significantly increase their level of satisfaction towards your organization.

Backfile Conversion

Companies are inundated with paper documents that contain essential data. Costs associated with storing, cataloging, and accessing information in a timely fashion are soaring. Most companies have started to implement Document Management Systems to address this issue. However converting existing paper documents into electronic images and assigning valid metadata to those images is a very manual and cumbersome job. Most companies do not have enough resources to be able to perform the task of converting years of paper into electronic images. Paragon Systems can help address this problem by utilizing our on-shore and off-shore model. Our on-shore resources will help you in categorizing these paper documents and using our scanners will scan these documents at your location. These electronic images are then accessed by our off-shore staff to check the quality of images, sort and identify images for subsequent retrieval at a later time. This will ensure that appropriate backups exist in the form of electronic images in case of physical damage to paper documents. In addition information is now available instantly without having to undergo the task of searching for and locating paper documents.